I booked this hotel through Hotels.com and prepaid $300 for a two-night stay. When we arrived, the front desk said they had no record of our reservation. They asked for an additional $56 to stay for one night and said we’d need to come back in the morning to try booking the second night. I showed them email confirmation, including details about a security deposit, but they refused to acknowledge it, wouldn’t answer questions, and kept insisting I swipe my card again without explanation.
The property was in extremely poor condition. The pool was drained and surrounded by boxes. The men’s bathroom had a urinal torn off the wall, and the trash was overflowing with fire extinguisher tags. The building looked unsafe—walls were visibly bowing, windows were broken, and none of the rooms had curtains. We also saw people loitering near the building, which added to the feeling of insecurity.
Because we were traveling with our two-year-old, we made the difficult decision to leave. All other hotels nearby were booked due to local graduations, so we drove through the night. We received no service and were left with no safe place to stay.
This hotel should not be listed on any booking site until major safety and service issues are resolved. It was completely misrepresented online and should not be offered as a lodging option in its current state.