When I checked in, no carts, went to every floor, no carts. Today when checking out, no carts, went to every floor, no carts. On last trip to car to load, found a cart on the sidewalk. Staff had zero concerns. Girl with pony tail was only watching her phone and went outside to vape. Last night, my joined wall was REALLY load until after midnight. I asked for handicap room, called and confirmed, NOT a handicap room.Told I would have walk in shower. Ridiculous.