I called the Rittenhouse Warwick and spoke to Robert at the desk @2 pm to let him know we would be arriving after checking in at 7:00. when I arrived at the hotel, and said "last name is ......" Robert replied "Welcome Diane!" he said he remembered our phone call! I was very impressed on such a busy day with the Eagles parade he took the time to acknowledge me and have a conversation!
also, David in baggage concierge was, kind, friendly, and extremely helpful sine I was unable to find my parking pass. he helped me navigate getting my bags to the car.
would DEFINETLY recommend this hotel, and please know that Robert at front desk and David in Baggage help were AMAZING, especially on such a busy weekend.