One of the better hotels we stayed at!
Check-in was fast, automated by a machine (or you can opt for a team member to help you with this) and seamless.
Staff are incredibly polite and fluent in several languages including English and Japanese. Due to the volume of Korean and Chinese speaking guests here, it would be safe to assume that they can accommodate for other languages also.
The room cleanliness was perfect, service was timely and done well, and amenities are plentiful here- they even have dedicated smoking rooms & microwaves, coin laundry, self service free tea / coffee inside the hotel. Staff can hold & weigh luggage for you at no cost.
The room we picked was one of the higher floor option double room. It had a traditional Japanese wetroom style bathroom which was great.
The insulation from sound outside was great also.
The hotel offers a continental style breakfast for those who want to miss the chance for brunch at 喫茶店 , it was disappointing, I would not waste my money on it again considering there are much better options at less than half the price outside.
This hotel operates inside a larger building, where you first catch a lift from the 1st or 2nd floor, go up to the hotel, and must then catch another elevator to your room. This is something to note if you have accessibility requirements.
The hotel is incredibly close to Umeda Station to connections to Shin-Osaka, Kyoto, Namba, etc are literally on your doorstep.
I would 100% stay here again.