From the outside this hotel doesn't exactly ooze much charm or expectations. However, you don't judge a book by its cover! Surrounded by dozens of mega chain luxury hotels (Hyatt, Four Seasons, Mandarin Oriental, etc.) within a walking distance this privately-owned property is reminiscent of "a little train that could..." The lobby features charming decor and is sparkling-clean. Front desk team is very helpful, kind, and clearly put their clients first. There's an aura of intimacy and friendliness that is generally lacking in chain hotels.
Rooms are modern, clean, and comfortable. Huge windows allow plenty of light. AC worked great. Amenities included bath robes, slippers, bathroom supplies, coffee (instant), tea, bottled water. There's a decent WIFI. The only thing I found a bit disappointing is lack of storage space and no hooks or hangers in the bathroom.
There's a coffee shop in the lobby which also serves few breakfast items and a small bar. There's a train station "Tun Razak Exchange" within a new Exchange Mall about 10 minutes walking; there's another huge mall "The Pavilion" close by. Right around the corner is the famous Bikut Bitang filled with street food and shops. Petronas Towers is about 25 minutes of (somewhat tedious) walk.