Sonesta ES Suites Birmingham

Disappointing

It was fine. The room we got had the smell of smoke in it when we got there as well as burn marks in the carpet. There were no utensils for eating as described in our room and the chairs at the table were so wobbly I was scared we were going to accidentally break them. Also our key cards for our room barely worked and kept rejecting at the slightest wrong movement. Then the lock/ automatic deadbolt completely stopped working on us so we couldn’t lock the door. Honestly just very disappointed with the lack of help on the situation as well as the cleanliness and upkeep of the room. Also, on a side note the breakfast is grab and go which was fine with us but not specified anywhere.

Aurora, Viaje de 3 noches, ene. 13, 2022

Comentario de un cliente real de Hoteles.com

Thumbs up

This place was great clean easy check in room had a ton of space and everything you need beds were super comfy didn’t want to get up and work the next morning Around all kinds of food Great place

Jeana, Viaje en familia de 2 noches, dic. 10, 2021

Comentario de un cliente real de Hoteles.com

$250 deposit for a crappy room

Made us leave a $250 refundable deposit for a 1 night stay. There was a tv stand with no tv in the living room and coffee with no coffee maker in the kitchen. All the dishes were dirty in the dishwasher and the carpet was filthy.

Amanda, Viaje de negocios de 1 noche, oct. 26, 2021

Comentario de un cliente real de Hoteles.com

Door lock was broken. Someone tried to enter our room at 7am while we were asleep.

Matthew, Viaje en familia de 3 noches, oct. 14, 2021

Comentario de un cliente real de Expedia

The room itself was mostly adequate, minus the dead bugs every single window sill. Multiple outlets didn’t work in the room, so we had to charge our phones in the kitchen. Hot water in the shower was hit or miss. The drain in the shower was slow, but worked. You can hear every step the unit above you takes. Luckily, our neighbors seemed reasonable but I can imagine others aren’t so lucky. You get what you pay for, the room was fine. The thing that stood out about this property was how rude the staff was. I asked a grand total of 2 questions during my 4 day stay, and both times was dismissed by unhelpful staff. The 3rd day, I asked for clean towels and 2 pillows. The front desk person left for an extended period of time, and came back with a single pillow and no towels. Hard to believe the entire hotel only has one extra pillow. When I checked out, I was relieved there was no one at the desk.

Joseph A, Viaje en familia de 3 noches, oct. 2, 2021

Comentario de un cliente real de Expedia

I already gave review-it was filthy! Roaches everywhere! Terrible stay!

Marci, Viaje de 2 noches, sept. 24, 2021

Comentario de un cliente real de Hoteles.com

Great extended stay.

Charles, Viaje en familia de 7 noches, sept. 3, 2021

Comentario de un cliente real de Hoteles.com

After a few days of being evacuated for Hurricane Ida we decided it best to find a place with a kitchen. The property grounds were nicely kept. The inside seemed clean upon first glance but we later found the following: Q-tip and hair tie on the closet floor, Toothbrush in the sofa, Fork on the floor by the nightstand , Solo cup behind the bed, Alarm clock behind the nightstand, Fridge and freezer were not wiped out The floor was vacuumed but the perimeter close to the wall needed attention - same with the perimeter of the kitchen floor; lots of crumbs I wiped the kitchen and bathroom floors and the paper towels were black and full of dirt/food particles and some hair (I have photos) The bed linens thankfully were nice and clean We had a lower unit and the people staying above us had 3 children - they were constantly running up and down the stairs and jumping inside their unit. These are acceptable accommodations that with some attention to detail on housekeepings end could really lead to a pleasant stay especially for people needing a stove and pet accommodations AC was nice and cold If staying make sure you get an upper unit and bring cleaning supplies just in case. I didn’t report the housekeeping issues because I didn’t see the point as the details should have been taken care of before a guests check in. We were exhausted and I just felt more comfortable doing my own cleaning for my family. It’s not like they would have taken money off my bill anyway.

Laura, Viaje en familia de 3 noches, sept. 1, 2021

Comentario de un cliente real de Expedia

Nothing

Alexis, Viaje en pareja de 1 noche, ago. 28, 2021

Comentario de un cliente real de Orbitz

Satisfied

Staff were friendly and accommodating. Breakfast was plentiful. Room was spacious and had many amenities. Unfortunately the outdoor pool was closed and while the room appeared to be clean there was hair on the shower wall (maybe remnants of wiping it down).

Jennifer, Viaje en familia de 1 noche, ago. 23, 2021

Comentario de un cliente real de Hoteles.com