Country Inn & Suites by Radisson, Asheville Downtown Tunnel Road, NC

Nice hotel

Viaje de 3 noches, abr. 28, 2021

Comentario de un cliente real de Hoteles.com

Better Options for Complimentary Breakfast

Our hotel stay included a hot breakfast, but because of Covid, there was just a few wrapped items to pick from, oatmeal, muffin, granola bar, and over ripe bananas were the only fruit available. Some breakfast sandwiches could have been provided with a microwave or some $s taken off stay. When I asked if the bottled water was included, I was told no. We stayed at a Quality Inn in Beckley, West Virginia on the way down. Same situation, but they offered so much more choices including breakfast sandwiches and yogurt. I did think this hotel was very clean and the staff very friendly unlike Quality Inn in Beckley.

Rebecca K, Viaje con amigos de 1 noche, abr. 22, 2021

Comentario de un cliente real de Hoteles.com

Love it.

Front desk personnel very personable. We had booked four room and I had requested they be close together. When we arrived they we next door to each other. Perfect.

Cathy, Viaje en familia de 1 noche, abr. 9, 2021

Comentario de un cliente real de Hoteles.com

I’m impressed with the cleanliness of the hotel inside and out. I would definitely come back:) The only thing is they don’t have hot breakfast. Other than that it’s fine.

rossana, Viaje en familia de 1 noche, abr. 8, 2021

Comentario de un cliente real de Hoteles.com

Great location and value

It was a good experience, however the breakfast was the same for the 5 mornings I stayed. This whole covid no hot breakfast things going on really stinks. They had the same bananas and granola for 5x days straight. Also, there were guests who were next to our room smoking pot and our room really stunk and made us feel sick. This should not be tolerated.

Julie, Viaje con amigos de 4 noches, abr. 4, 2021

Comentario de un cliente real de Hoteles.com

The hotel was very clean and comfortable.

WALTER, Viaje de 2 noches, mar. 29, 2021

Comentario de un cliente real de Hoteles.com

It is a shame that they have a bag breakfast. I th

It is a shame that they have a bag breakfast. I think they could do a little better than that. Overall the place was clean and comfortable

Denise, Viaje de 1 noche, mar. 26, 2021

Comentario de un cliente real de Hoteles.com

Clean place. Friendly staff and great pool with hot tub.

Leila, Viaje en familia de 1 noche, mar. 23, 2021

Comentario de un cliente real de Hoteles.com

Poor customer service & management

Check in was awful. I even called earlier that day to confirm Friday night stay and tell them I would have a late check in about 8-9 pm. It was confirmed that all was set up and ready to go. He couldn't find my reservation when I got there (even though it was confirmed earlier in the day). Charged me for the room finally after much to do on his part. Never got a receipt for any part of my stay. Front staff was poorly trained and unable to handle basic check in and check out. The Saturday night stay that was to be fully refunded per the soccer tournament and the staff, suddenly was no longer refundable to anymore soccer parents in the middle of me making phone calls to get the refund processed (which again the front staff kept giving me the wrong number to call until she finally listened and gave me the number for Hotels.com). So some parents received a full refund and other parents all of a sudden, the manager went back on his word to the tournament staff AND me while I was in the process, got no money at all refunded. Absolutely Unprofessional and this was not our first nor our last tournament in Asheville. Would've been happy with a voucher for one night but manager all of a sudden stopped all refunds & the hotel staff was so embarrassed (actually blushing) for having to suddenly change the hotel's refund It was horrible for everyone including their own staff. Totally unacceptable. I hope the tournament group removes them from their recommended hotel list.

Cynthia, Viaje en familia de 1 noche, feb. 6, 2021

Comentario de un cliente real de Hoteles.com

When we arrived at the hotel the driveway was full of fresh snow. The driveway is sloped at an angle on a curve going downhill. As soon as we entered the unsalted and uncleared driveway our car begin to slide. We hit the high curve and our car was damaged. Our rim, fender, and our power steering ability was damaged. Less than 2 minutes after we spun out coming down the hill another guess spun out going up the hill. I went to clerk and said “You guys may want to salt your driveway because I just damaged my car coming down the entrance and another guest just spun out going up the hill in a blue suv.” The clerk said “That’s why I come in through the Waffle House entrance instead of ours. I’ll get someone to salt it right away.” I saw him in the Lobby later in the evening and he asked how I was doing and I said other than my car being damaged I was good. I drove my car and realized I had no power steering due to the damage and asked to speak to a manager. He said she’d be in at 8:30 or 9 AM. I informed her of the incident from the previous day and she said she had the parking lot and driveway salted at 10:30 AM that morning. I said you couldn’t have because the driveway was full of snow. I told her about me and the other guest losing control of our cars within minutes of each other. She said she would inform the owner because there was nothing she could do about it. She called us to say they don’t own the driveway,but put cones out to block the driveway after we complained

Viaje en pareja de 1 noche, ene. 30, 2021

Comentario de un cliente real de Expedia