the property itself was beautiful, the pool and bar area were very nice, no bar open inside on a Sunday for NFL, the pool bar didn't open until 11:00 a.m. We arrived early form a cruise and were told we could check in early for $35.00 because it was before noon and I agreed, then was told there were no rooms available regardless and to text my number and we would be contacted once a room was ready, I never did get a text, but went inside a half hour before the stated check in time and people were being checked in who arrived after us, and when it was my turn I was told our room was ready, so I asked why we didn't get the text as promised, and they said nothing. Several employees were super friendly and accommodating, but the front desk staff could use a little customer service training.