Our overall stay at Hotel Loveno was good. The staff was friendly and happy to answer any questions we had. The room itself was clean and had everything we needed. However, a few bugs had gotten into the room due to open windows with no screens (common in Italy). We had balcony access, but unfortunately the door would not open. The biggest downside of this property is its location. Google maps will say it is only a 15 minute walk from the ferry port in Menaggio, but it is an extremely difficult uphill walk on cobblestone streets (not ideal for luggage or in general). There is a bus that route that runs to the area of the hotel, but its hours are limited and the process to buy tickets is unclear. If we could go back, we would stay in either Bellagio or Varenna. However, Hotel Loveno was great for what it was.