Overerall had a pleasant experience. The hotel itself is offering a blend of comfort, style, and convenience that made our trip enjoyable.
Hotel Experience: The rooms were spacious, clean, and beautifully appointed with modern amenities. The beds were incredibly comfortable, and the view from our room was a lovely bonus.
Customer Service for Park: However, our experience was somewhat marred by issues with the park department’s customer service. While the hotel staff were generally friendly and attentive, interactions with the park department staff were less satisfactory. We encountered several issues with park reservations and information, which were not handled with the efficiency or helpfulness we had hoped for. Specifically, there were assistance provided was often unclear and unhelpful, Karem was the person who attended us, and she made us feel as though we were inconveniencing her..
The lack of support from the park department impacted our overall experience, especially when it came to navigating park schedules and accessing reserved attractions. It was frustrating to deal with these challenges, which detracted from what could have been a seamless and enjoyable visit.