Hampton Inn Martinsburg

Lowell who checked me in provided first class service. The cleaning crew could do a better job, there was dirt on the nightstand handles and the corners and near the toilet was a lot of dust.

We were told we could not stay because driver license stayed I lived within 30 miles. We had sold our house last month and needed a place to stay while we were visiting and waiting for our new home to be built

Excellent service, well worth the money. I ended up at the Hampton Inn after breaking down the night before Thanksgiving, and the gentleman who checked me in was lovely, named Jahmeel, The receptionist named Genesis in the morning was also lovely, and even called to tell me that the grocery store next-door was closing at three so that I could get food on Thanksgiving. The maids were very nice, the room rocked, and overall it was one of the nicest stays I’ve had. It might be the only hotel I’ve stayed at where I didn’t have to deal with loud neighbors. But your staff is definitely top-notch. And that’s coming from someone who used to manage a hotel… If my car ever breaks down in Martinsburg again, I’ll be seeing you.

Overall things were good. They should have the smokers moved to the side or back of bldg. Coming and going through a cloud of cigarette smoke was very unpleasant everyday at all times. The room tempature was bad- too cold or too hot. The tempeture could not be regulated with the thermostat. Bed was way too soft. Other than those things, it would have been a great stay.

The bathroom looked new but the shower was so dirty. It was a yellow brownish buildup around the perimeter of the shower. So bad, I skipped the shower.

Our room was great. The hallway smelled of sulfur. I understand the pandemic is a problem with food service but what was passed off as breakfast left a lot to be desired. The staff was professional but not really friendly.

Young lady at front desk was very warm and nice. Room was clean. Only negative, is the shower only opens o 1 side, so to you have to step into the shower to turn it on, which means you either get hit with freezing cold water or you leave door open and water gets all over the floor. They simply need to have the side closest to the shower head open so you can reach in to turn it on without having to step all the way in.

Very clean & was quiet. Will definitely stop here again

I arrived late and was still greeted in a polite and friendly manner. I was to have a room with a tub and needed to trade rooms. The night staff came in earlier than normal to help Lowell make the switch.Took only a few minutes and I was all set! Thanks! Was a MUCH needed night of COMFORT and REST!

Breakfast was marginal - we were expecting more that a muffin.