While the staff at this hotel was exceptionally friendly and accommodating—mainly during evening towel deliveries—the overall experience fell short of expectations. Upon check-in, we were given the wrong room, and since the hotel was sold out, we had to wait until the next day to switch. Understandable, but still inconvenient.
What honestly frustrated me was the lack of timely housekeeping. Despite requesting maid service four times over three days during a six-day stay, it wasn't addressed until late in the trip. This inconsistency dampened what should have been a seamless stay.
Additionally, the rooms could use a refresh. They felt dated and needed better upkeep. While the staff's warmth and effort stood out, these operational shortcomings make me hesitant to recommend this property without improvements.
Regarding a Residence Inn experience, it was far and away the worst I've had. I would not stay here again.