8/10 Very Good
Nov 14, 2024
Some rooms don't have spa access
The listing on Hotels.com is nor transparent about access to the spa. There's a lot of hotels in Gdansk, the spa is one of the few features which sets this one apart, and is all over the photos and information on the listing.
What's not clear is that the standard rooms incur an additional charge of 90zloty per person per day to use the spa! This is an outrageous fee, and we would have booked somewhere else if we had known.
Either adjust the fees to cover the spa access for all rooms, or make it very clear that some don't have access.
Lucky for us, Kamil checked us in and immediately sorted the issue in a professional and friendly way. The management have him to thank for this not being a very poor review.
Other than that, the rooms are very small but it's a clean and well located hotel.
Andrew
Andrew, 3-night trip
Verified Hoteles.com guest review