Where do I start?
We booked a deluxe bamboo room, which was really lovely. However, the hotel is close to a beach bar that blasts music till about 3am at night, and is incredibly loud. There was also a very large corporate group that used the shared space for a bit, but made a lot of noise.
We were offered another room in the main building which is much much quieter. The rooms in this building could have been in any hotel in the world, and did not have any character, however you can’t hear the beach clubs. This would have been fine, had there not been a leak from a vent in our bathroom about 3 hours after moving to the room. The ceiling in the bathroom was sagging slightly around the vent, and there was a large puddle of water. We were moved for the second time that day (at 11pm at night, with a baby), to another room.
All in all, a terrible stay. The people that work at the hotel are lovely, and accommodating, however I am frustrated by the experience and the process we had to go through to get compensation (which was little, required us chasing it and not accurately explained).