Less than 24 hrs before I was due to checkin, I received an email that I only found the morning I was setting off to the hotel, which simply told me I was reallocated to another hotel, and implicitly told to travel there under my own steam. No explanation, no apology, no sympathy, simple a factual statement! After calling the hotel and sharing my concern, indeed frustration and anger, I was offered either a taxi to the alternative hotel or (but not as well) a taxi the following morning to the original hotel so I could readily travel to the nearby airport. This was after I had booked the hotel in July. Seemingly, the hotel was being refurbished, but the taxi driver (who had relocated other similarly reallocated and disappointed customers) was of the view that the hotel was now hosting migrants. Fundamentally, Atrium hotel is treating valid (confirmed booking) customers with wholesale disdain. Now, several days after email decision-makers at the Atrium, there has been no response, not even a simple apology.