Palace Hotel Arusha

Property class: 4
Central Arusha hotel with full-service spa, connected to the convention center

Choose dates to view prices

Enjoy your visit to Arusha with a stay at Palace Hotel Arusha. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. A bar/lounge and a 24-hour fitness center are offered, and in-room conveniences include sofa beds and refrigerators.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 24-hour fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Conference center
  • Business center
  • 3 meeting rooms
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Sofa bed
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
The current price is $123
$146 total
includes taxes & fees
Sep 29 - Sep 30

Why we love this property

Business meets pleasure
Central city hotel with meeting facilities and business center. After hours, unwind at the spa, sauna, or enjoy 24-hour room service.
Gastronomy central
Experience local and international cuisine at the on-site restaurant. Guests can also sip drinks at the bar and enjoy a free buffet breakfast daily.

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, City View

A hotel room with a large bed, two chairs, a small table, a framed picture on the wall, and a view of the outside.

Standard Room, 1 Double Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Queen Bed, Non Smoking

A hotel room with a brown leather sofa, a wooden coffee table, a dining table with chairs, and a bed with a wooden headboard.

Deluxe Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

A hotel room with two beds, a desk with a chair, a lamp, and a vase with flowers.

Deluxe Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a framed picture on the wall, a bedside table with a lamp, and a patterned carpet.

Superior Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a nightstand with a phone, a lamp, a framed picture on the wall, and a window with curtains.

Executive Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Double Bed, Non Smoking

A hotel room with a bed, a sitting area with a sofa and armchairs, a dining table, and a balcony with curtains.

Studio, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, City View

A hotel room with a large bed, a desk with a chair, a lamp, and a picture on the wall.

Standard Room, 1 Double Bed, Non Smoking, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Queen Bed, Non Smoking

A bathroom with a bathtub, a sink, and a mirror.

Deluxe Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a mirror, a bedside table, a nightstand, and a wall-mounted TV.

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

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Exterior
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8.2 out of 10, Very good, 113 reviews
The price is $81
$96 total
includes taxes & fees
Oct 12 - Oct 13
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About the neighborhood

Map
Makongoro Road, Arusha, Arusha Region

What's nearby

  • Arusha Clock Tower - 3 min walk - 0.3 km
  • Natural History Museum - 3 min walk - 0.3 km
  • Arusha International Conference Centre - 5 min walk - 0.5 km
  • Maasai Market and Curios Crafts - 10 min walk - 0.9 km
  • Arusha Declaration Monument - 10 min walk - 0.9 km

Getting around

  • Arusha (ARK) - 25 min drive
  • Kilimanjaro (JRO-Kilimanjaro Intl.) - 79 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kaffé Koffee Arusha - ‬13 min walk
  • ‪The Chinese Dragon - ‬20 min walk
  • ‪Karibu Uzunguni City Park - ‬10 min walk
  • ‪The Hub - ‬3 min drive
  • ‪George's Tavern - ‬17 min walk

About this property

Palace Hotel Arusha

  • Enjoy your visit to Arusha with a stay at Palace Hotel Arusha. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. A bar/lounge and a 24-hour fitness center are offered, and in-room conveniences include sofa beds and refrigerators.

All inclusive details

  • All-inclusive room rates at Palace Hotel Arusha are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

Hotel size

    • 97 rooms

Arriving/Leaving

    • Check-in start time: 11:00 AM; Check-in end time: midnight
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:30 AM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • Safari nearby

Working away

  • Business center
  • 3 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • 24-hour fitness center
  • Full-service spa
  • Sauna
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage
  • Fireplace
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 60 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Palace Arusha
Palace Hotel Arusha Hotel
Palace Hotel Arusha Arusha
Palace Hotel Arusha Hotel Arusha

Frequently asked questions

Does Palace Hotel Arusha offer free cancellation for a full refund?

Yes, Palace Hotel Arusha does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Palace Hotel Arusha?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Palace Hotel Arusha?

Yes, there's free self parking.

Is airport shuttle service offered by Palace Hotel Arusha?

Yes, an airport shuttle is available. The charge is USD 60 per vehicle one-way.

What are the check-in and check-out times at Palace Hotel Arusha?

Check-in start time: 11:00 AM; Check-in end time: midnight. Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Palace Hotel Arusha and nearby?

Palace Hotel Arusha has a spa and a 24-hour fitness center, as well as a garden.

Are there restaurants at or near Palace Hotel Arusha?

Yes, there's an onsite restaurant that offers local and international cuisine.

Does Palace Hotel Arusha have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Palace Hotel Arusha like?

Palace Hotel Arusha is in the heart of Arusha, a short 3-minute walk from Arusha Clock Tower and 5 minutes' walk from Arusha International Conference Centre.

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Reviews

Palace Hotel Arusha Reviews

8.2

Very Good

8.6

Cleanliness

8.4

Location

8.6

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast menu was excellent and food was fresh. (3 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Location

Reviews

Verified review

10/10 Exceptional

Room was spacious and comfy and breakfast was good.
Verified review

10/10 Exceptional

1. Excellent Facilities: Rooms are clean and bathroom has all amenities needed. Linen also very clean. Palace Hotel staff are helpful and polite. Breakfast menu is excellent for most tastes and food is fresh. The room is business friendly since you have a practical worktable and reliable wifi. The table-light at the worktable needs to be a little brighter. Otherwise an excellent facility I will recommend to others. 2. Challenge on Alignment of Reservations Desk and Online Booking: The marketing/reservations desk and online booking need to align. You gave me a quotation of $100 per night and charged me $259.20 for 2-3 Sept 2026 and $100 for 4 Sept 2026 for the simple reason that I paid online and would seek reimbursement from my employer, the University of Nairobi. This is after we had negotiated and received confirmation at the rate of $100 from your marketing/reservations department.
Verified review

10/10 Exceptional

The staff were very friendly. The room was clean. Food was also good.
Verified review

10/10 Exceptional

The room was nicer than expected. The staff was helpful and made us feel welcomed. The included breakfast was very good. We slept well.
Verified review

10/10 Exceptional

One of the best hotels in Arusha! Well taken care of and the location is near many amenities
Verified review

8/10 Very good

Forgot clothing behind in one of the rooms and was told house keepers leave for the day and reception didn’t have a key to the lost and found.
Verified review

2/10 Poor

The property was cheap, but it's definitely not 4 stars. Every room was dirty, we have visible spots of dirt on the bedsheets, the carpet had stains, pillows had stains. It's as if the room had never been cleaned before it was given to us. We had bed bugs in our room and constantly had problems with dirt throughout. The breakfast options were very limited if you are vegetarian.
Verified review

2/10 Poor

The Palace Hotel requires updating especially the rooms. Faded Grandeur. The lift is hit and miss. The restuarant has 2 menus however the staff only give al a carte ...although they do have a snack menu. Customer service needs to be looked into. When I questioned i did notice staff had taken off I.D badges off so i was difficult to assess. Found the staff to be quite rude and dismissive. Not an enjoyable stay im afraid.
Verified review

10/10 Exceptional

La habitación muy silenciosa, un tamaño adecuado y bonita. Excelentes vistas desde la terraza del hotel.
Verified review

8/10 Very good

Gute Unterkunft im Zentrum von Arusha

Immer wieder gerne
Verified review

8/10 Very good

Great location - couldn't ask for more. However, the property could do with more modern amenities. E.g. hotel rooms don't have USB charging points for phones, etc. whereas most other hotels in Arusha have this basic amenity. Bathrooms could also do with upgrades, recaulking, etc.
Verified review

8/10 Very good

Location is very good. The room was not very clean, there was a very bad odor in the room. It really was a shame
Verified review

10/10 Exceptional

Great breakfast, good equipment in the gym and the staff were wonderful.
Verified review

8/10 Very good

Good
Verified review

10/10 Exceptional

Good location
Verified review

10/10 Exceptional

A very convenient location for the purpose of my visit. The staff was very friendly, readily available for all my needs gave extra perks that was not expected. This hotel will be on the top of my list whenever I visit Arusha again.
Verified review

8/10 Very good

Very Nice staff. Room needs refreshing but comfortable bed.
Verified review

6/10 Good

The staff were pleasant. They helped out with our baby while we ate breakfast. The breakfast was delicious. The room was nice with a great view. However, they had a new years Eve party on the 9th floor rooftop that was so so loud in our room on the 8th floor. There was an after party until 3am. It just made it hard to sleep with a baby as well. We told the front desk and nothing was done about it.
Verified review

8/10 Very good

호텔은 비교적 깨끗하나 창문의 방충방이 부실하여 환기를 할 수가 없었습니다(모기가 들어와서 해충작업을 함) 또 외부에 식당이 없어서 불편함이 있음
Verified review

8/10 Very good

The staff was wonderful and very accommodating. The included brunch buffet was also good.
Verified review

4/10 Fair

It looks like an upscale hotwl and the staff certainly maintains that level of quality, but under the surface many things are wrong. I didn't have hot water in my shower,4 of the 5 days I was there, even after changing rooms. Several lights were out in the rooms and the TV didn't work in one of them either. The restaurant was out of several items and the list of unavailable things grew daily.
Verified review

8/10 Very good

Per essere un albergo a prezzo molto accessibile in Tanzania non ci si può lamentare... molto pulito, e silenzioso. Mancava il phon nella stanza, ma me lo hanno procurato in sole 4 ore :-) Il ristorante interno è ok con porzioni abbondanti, colazione a buffet. Caffe orribile!
Verified review

4/10 Fair

Not satisfied...

The location is very good, but anything else? The wifi connection was weak while the machine was just outside of the room. The staffs especially at the restaurant are almost not cheerful. In addition, I ordered the coffee there, but why taste cinnamon? You might not wash the dishes carefully? From my experiences, this hotel never worth the price.
Verified review

8/10 Very good

Weekend in Arusha

Nice large room, close to the market and local businesses. Walking distance to a park, museum, market and local places to eat. Be careful of local street vendors pretending to be selling their own art, it’s overpriced and definitely not original. Used the tour company in the lobby and they were very helpful.
Verified review

10/10 Exceptional

It is at heart of Arusha... You can explore Arusha and visit the Maasak market and while walking in the friendly city