From the moment we booked, the hotel was in touch, making sure they had everything they needed for our stay. Check-in was smooth and quick, and the staff were welcoming from the first hello.
I had asked for a birthday surprise for my niece, and they made it happen perfectly — even tailoring it to meet our halal requirements. It’s those little touches that really make a difference.
The staff here are brilliant — friendly, helpful, and genuinely happy to help. I’d definitely recommend using the hotel’s taxi service instead of Bolt or Uber. The cars are clean, spacious, and really comfortable. Our airport pickup driver, Omar, was polite and professional, making our arrival stress-free.
There was a small hiccup with our return transfer booking (caused by the hotel, not the taxi company), but Lucienne from the hotel sorted everything out. She suggested a better pick-up time, which meant I got an extra hour of sleep, and she got us to the airport in great time. She honestly saved the day.
The location is spot-on — walking distance to shops, restaurants, and the waterfront, with easy access to explore more of Malta. Our room was modern, big, and spotless, with everything we needed to be comfortable.
We felt looked after from start to finish, and I wouldn’t hesitate to stay here again next time I’m in Malta.