No information prior to arriving, upon arrival we found dirty rooms, dirty towels, dirty bath mats, stains galore on furniture, on carpets in rooms, dirty and stained carpets in halls. The sofa bed with a rip in the fabric, very old mattresses which creaked and groaned every time you moved. The view out of the windows was of the building next door which was solid concrete, that was after the extremely dirty windows with bird poo all over them. The loft suites were a joke and not worth the money we paid nor worth any more than £100 a night. I’ve personally stayed in much better hotels that cost considerably less. Reception staff were not empathetic to our situation and when we complained about these things we were insulted by the offer of lower quality room and refund the difference and £30. I wish I had taken what everyone else had said on the reviews and never stayed here. Believe all the bad reviews old cheap furniture, toilet paper that was wafer thin. We were made to feel like cattle, this hotel is there for one reason and one reason alone is to make a much money as humanly possible all the fittings, furnishings and consumables were cheap and rubbish, the perfect example of this was the shower, it was a small plastic shower head with no pressure and made of poor quality, this is the type of shower head you get in the cheapest of budget hotels I’ve had better showers in hostels. Took the refund after one night of a four night stay and stayed somewhere else which was great!