I was unaware there was no elevator and they could not switch us to a 1st floor room. I recently had knee surgery. Our room, on the 2nd floor, smelled like smoke, so we had to go back to the front desk to get another room, back up to the 2nd floor. The carpet needed replaced, as.it was old and stained, the bath tub was sloped and there was part of a candy bar just under the bed. Shampoo was very drying and soap didn't lather. I would suggest bringing your own toiletries and towels, as the towels were rough and thin. The bed was very soft, we sank into it!! The pillows were nice, though.