4/10 Aceptable
5 de ene de 2026
Wifi was not working in the room, so was told that someone will come by to fix it. Half an hour later, we went to reception to inquire, but they knew nothing about it. Then stated that yhey will send someone but someone must stay in the room. 2.5 hours later, still nobody came by. Inquired again, and the staff had failed to let the manager (who was dealing with the same situation for another room) know. We had to wait even more. It was unacceptable that we waited most of the day in the room instead of enjoying the actual sun, and no apology issued. There is no spa or activity room/gym. Not sure how this is a 4/5 star. Lastly, I cut my foot on a tile that was sticking up from the floor in the room. The manager said sorry and 'what do you want me to do'. Poor customer service skills and offered no remedy.
T j
T j, viaje en familia de 1 noche
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