6/10 Bueno
8 de ago de 2025
Good room, good location, but too many problems
I booked a room with a balcony, fridge, and microwave. The room I was given had no balcony and no microwave. Staff brought us a microwave which was nice. The TV didn't work so I asked for help getting it fixed. They couldn't fix it and eventually swapped it out for a different TV. He plugged in the other TV and left without making sure it worked. Of course, it didn't. After an hour passed with no success fixing it, we asked for a different room with working appliances. They brought us to a new room where the TV didn't work. After an hour and a half was wasted, they apoligized and upgraded us to an oceanfront balcony room which we very much appreciated. Everything seemed great after the initial issues. Until about 9 PM when the balcony lights automatically turned on and were ridiculously bright. We asked if they would be turned off and the guy said they should shut off "around 12 or 11." 11 came and went, they didn't turn off. 12 came and went they didn't turn off. The hotel didn't have blackout curtains which made it very difficult to sleep. I attached a picture of the room at midnight while we had every blind down and every light turned off. It felt like daytime in the room in the middle of the night. The picture doesn't even do justice to how bright it really was. The room/location were great, but all the problems we encountered and the fact that it was very difficult to get good rest make it hard for me to recommend this hotel. There are many others in the area to consider
Joseph
Joseph, viaje de 3 noches
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