4/10 Fair
Jan 26, 2025
Never Again!
The receptionist lady needs to be trained with customers service management skills. We had to wait about 20 min to get service and check in. While she was on the phone arguing with another customer about a reservation she couldn't fix. She couldn't perfectly put that customer on hold and took care of my reservation that was already paid for. She just let us waited there hearing all the story about if that customer better booked directly with them instead of using a third party they won't have that issue! After all that time, she couldn't help that customer and we after driving 5hrs to get there at 9pm exhausted had to wait to get our rooms. Then she couldn't gave us a near by rooms, she said they different beds. But I book 2 of exactly the same rooms! Anyway we ended 1 room around the reception and the other 2 building away! Then after all that I asked if we could have a little bit of extra time for check out (check out was 11am) considering breakfast was between 8-10 and there we were waiting to get our rooms after 9pm. She said, NO! We're pretty full. Terrible service and altitude. It wasn't because we were so tired, we were about to leave and look for another place.
Now the bed was so squeaky that every time I turned, I woke up. The entrance door hardly close. (this wasn't the room booked online with Hotels.com) The outside door light illuminate the room through the blind!They don't have assign carpark near your room,I had to park half the way down & carried the bags.
Verified traveler
1-night trip with friends
Verified Hoteles.com guest review
