4/10 Aceptable
23 de nov de 2025
The communication was non existent. We didn’t get access to the property until nearly 18:30 after Expedia started looking for relocation options as we couldn’t get the host to respond and had no address or access information.
It was a very stressful few hours.
They blamed some breakdown in the supply chain. We booked with Expedia who contracted to TravelNest who passed to Idyllic cottages who passed to the owner. In that chain someone didn’t pass on our booking so when we called at 3pm for access information the host had no details about our booking. They said they’d deal with it but went AWOL for 3 hours. We were sat in the village in 2c with two children in the car with no bed for the night. Expedia were good but I’d never book a self catering property with them again as the correct procedures and check aren’t in place. The host eventually met us but was dismissive and didn’t apologise then held us up chatting at us after an already delayed entry. Would not recommend.
Caroline
Caroline, viaje en familia de 2 noches
Comentario de huésped verificado de Expedia