2/10 Mediocre
29 de enero de 2025
To be fair to the one member of staff I actually saw he was polite and helpful. I decided not to bother him about the room, as every time I saw him he seemed to be already dealing with a dissatisfied guest! The hotel is confusingly still branded prominently as a Holiday Inn Express, and fitted out much as one. It should be of a reasonable standard, but seems to be desperately short of staff. This clearly extends to housekeeping. While the room had clearly been done and the bed was well made there was a lack of attention to detail and the room was quite grotty. The most egregious things being that the toilet seat was not clean and that the cups provided had tea marks and a hair stuck to them!
The 6am fire alarm, seemingly due to a defective call point was the icing on the cake…
Dominic
Dominic, viaje de 1 noche
Comentario de huésped verificado de Expedia