2/10 Mediocre
3 de dic de 2025
I booked this hotel for 1 night. I did book non-refundable. My flight was cancelled due to the govt shut down, which I had no control over, so I had to cancel my trip. I realize I purchased a non-refundable ticket, but it was truly beyond my control. This hotel had me send documents to confirm my flight was canceled due to the government shut down, which I did. Then after all that they told me I had to go through hotels.com since I booked through them. Hotels.com reached out to the twice. They still rejected my refund request. It was one night. Garden of the gods resort who I also had 2 nights refundable with refunded my money with no runaround and no documentation necessary. Every place I had something booked trains etc refunded my money. Everywhere except Homewood Suites/Hilton. They truly are non-refundable no exceptions at all even beyond your control. Be warned.
Mistee
Mistee, viaje de 1 noche
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