The owner is unresponsive in resolving any issues or just communicating in general. The sheets, blankets, rugs, couch, dishes, and toilet were all dirty upon arrival. There was no hot water or sufficient climate control in freezing temperatures (heating, and hot water) The photos on Hotels.com are clearly photoshopped and doctored, and do not match the actual appearance. The couch shown in the photos provided on Hotels.com is clearly long enough for someone to sleep on, however the actual couch is not even big enough for a child to comfortably sleep on. If I could give this place a zero based on the entire experience, I would not even hesitate to do so. Utterly disgusting and unprofessional.