Expensive for cheapest room in a smart hotel but I was hopeful of an excellent experience. Shower room Toiletries were lovely as was the softness of water.
However, service was lacklustre, reception were friendly at check-in but I had to ask twice for the empty shower room body lotion to be refilled, the Joia restaurant particularly unwelcoming despite us being hotel guests, we were told to wait for others to leave a bar that wasn’t full, the receptionist essentially looked tired at 11:15pm, as if we were asking too much of her to enter the bar. London, our hotel rooftop restaurant with a bar and a few guests, and we had to queue, so we left, as did a couple of ladies who arrived just after us, who were also told to wait.
The breakfast selection was average, my Eggs Royale was cold and staff forgot one of the choices ordered. We asked for alternative to coffee machine coffee, it’s an expensive hotel, and were happy to receive 2 cafetière, one cafetière was dirty on the lid and I think the coffee came from the machine as it tasted weak and watery. I didn’t bother asking the staff to change anything by then.
Our experience felt like we were people passing through, no warmth in service, very impersonal throughout the hotel accommodation, no recognition of guests, who paid over £300 for a small room for one night. I didn’t see any guests in that hotel, who may have paid more, getting better service either. There was no personal touch at art’otel, I won’t be returning.