Does URBN Boutique Shanghai offer free cancellation for a full refund?

Yes, URBN Boutique Shanghai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at URBN Boutique Shanghai?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at URBN Boutique Shanghai?

Sorry, there's no onsite parking at URBN Boutique Shanghai.

What are the check-in and check-out times at URBN Boutique Shanghai?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at URBN Boutique Shanghai and nearby?

URBN Boutique Shanghai has a garden.

Are there restaurants at or near URBN Boutique Shanghai?

Yes, URBN Restaurant offers alfresco dining and seafood.

Does URBN Boutique Shanghai have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around URBN Boutique Shanghai like?

URBN Boutique Shanghai is in Jing'an, a short 8-minute walk from Jing'an Temple Station and 13 minutes' walk from Jing'an Temple.

URBN Boutique Shanghai, Shanghai: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Dec 3, 2024

Fabulous hotel.

Amazing. I can’t wait to return.

Dorothea, 4-night trip

2/10 Poor

May 22, 2025

Avoid

The breakfast options were extremely limited—just two subpar choices—and a single overwhelmed cook was left to handle the morning delivery, which was scattered across the restaurant floor. Despite requiring guests to pre-order breakfast and specify a dining time, the staff consistently failed to acknowledge the orders or provide the full menu as promised. At 7:30 a.m., the front desk staff were all visibly sleeping and audibly snoring. The in-room TV advertised channels that weren’t actually available, and the device itself didn’t work. Noise was another issue, with a loud children’s party taking place in the restaurant attached to the hotel. Overall, it’s a classic Shanghai scenario: a place that might have had charm a decade ago, but has since changed hands too many times and lost its touch.

3-night trip

10/10 Exceptional

May 16, 2025

Special lovely place!

Jinelle, 3-night trip

10/10 Exceptional

Feb 22, 2025

lovely hotel

Laura, 3-night trip

6/10 Good

Nov 7, 2024

We had a good stay overall; however, some things in the room were not working and the staff forgot to repair them until the third night. The room did not have drinking glasses, and the cleaning staff took away our half-used toiletries without providing new ones. However, the room is beautiful and the location is more than ideal.

Valeria Paola, 4-night trip

10/10 Exceptional

Jul 1, 2021

URBN Boutique Shanghai hotel was as lovely as the photos in our Expedia booking website. Our room had lots of reclaimed wood on the floors and walls, spectacular tiles on the floor, many noticeable details that made it look modern but also comfortable. The shower floor and walls look like gray slate and it was really big with an overhead rainfall shower as well as a hand held shower head. There was also a deep and long bathtub in the room which we used as well. Our window looked out on to a row of pink Shanghai houses which were nice to look at. The bed was comfortable and there was a sunken living room area with lots of seating, two areas that were long enough for people to stretch out and extra seat space left over. Everything was very clean and the cleaning staff came while we were at breakfast and magically did everything and disappeared. We never had to wait for the elevator as it is a small hotel. Our floor had only 8 rooms and there are 4 floors altogether. The breakfast area was being renovated - a new wooden floor was being installed - so we ate in two different spaces during our stay. There was salad, cereals, congee, pastries (soft and nice), sausages, etc., omelets (yummy) juices, milk, water, coffee (machine did a nice cafe latte), and some cold cuts. We were very happy with the breakfast. Our check in and check out were done quickly and they gave us two cards when we asked without a problem. The location is fantastic. The Thai Gallery restaurant is close!

3-night trip

8/10 Very good

Jan 12, 2020

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HAKMIN, 1-night trip

10/10 Exceptional

Dec 24, 2019

HOME AGAIN AT THE URBN

I have enjoyed this property for many years. There were new changes in progress so the vibe has been significantly altered. I will withhold judgement whether this is for the better or not. The kitchen has been outsourced to a French restaurant and the Zen vibe of URBN is now glitzy and well, different. Most of the old staff are great and its a beautiful place in a great location.

Richard, 6-night trip

4/10 Fair

Dec 11, 2019

The hotel was underconstruction

Ananya, 3-night trip

10/10 Exceptional

Oct 19, 2019

Hotel très biens situé et très bien décoré. Le personnel parle anglais. Nous avons regretté l'impact des travaux du le restaurant de l'hotel sur nos petits déjeuners et aurions aimé être informer à l'avance. Excepté ce détails, nous recommandons cet hotel qui était très agréable.

1-night trip

4/10 Fair

Oct 13, 2019

Schönes Design, aber das Hotel hat seine besten Zeiten hinter sich. Schäbig. Abgerissen. Personal irgendwo zwischen unbeholfen und unfreundlich.

4-night trip

6/10 Good

Oct 2, 2019

レストランが改装中でしたが、代わりになる工夫が欲しかったです

aktniy, 3-night trip

4/10 Fair

Sep 23, 2019

I have been there 6 times and truely enjoyed. So even thought they kepr rising prices, I'd still go. But this hotel is now poorly run. Staff has mostly changed. In addition the cafe and patio are close because under refurbishment. But neither Expedia nor Urbn mentioned it which is not normal. You're losing a great feature of hotel. So the breakfast was sent into the rooms. Over the 10 days, I must say that the order kept being twisted (one morning I even had 5?? eggs but no yoghurt..). I think they try to make clients happy but have no clue whatsoever how to... Food choice was also severely narrowed, all healthy options have been suppressed. Quality of the food is also poor (industrial "juice", stale bread...). Half of the staff doesn't speak English so when you ask them something they don't understand , they just tell you they can't or mismanage. Don't expect them neither to stand up when noise erupts at 3 am, they don't understand and/or don't want to handle it. I could go on and on to share how much I was disappointed and sad to see this place run so poorly now. It has been/should be a jewel with its excellent location and nice rooms. But the lack of training of staff (who btw run all over speaking super loudly at 1 am or 6 am makes you feel they own the place and you just have to make do with your jetlag) . To sum it up if you don't care wasting your money for poor breakfast, if you can sleep whatever the surrounding noise, you can go. Other than that, skip it...

10-night trip

10/10 Exceptional

Sep 20, 2019

Great location, facilities, friendly staff. Rooms are very spacious and clean

5-night trip

2/10 Poor

Sep 16, 2019

unpleasant stay with this hotel

I was looking forward to a cozy stay again with URBN hotel during the holidays,however, when we arrived ,i found out that the hotel is under construction, which means you can only be in your room or the gym.And there's no other equipped service like before either.None of the information was provided in advanced.You paid the same amount of money ,and you only got haf of the orignal service.I booked three nights and was planning to cancelled the second and third night next day in the morning ,as the feeling wasn't really like what i had experienced before,however only one night for refund was allowed ,and they said that's their "limit". I visited this hotel for almost 4 years and even recommended my friends about it when they visited Shanghai,whether to stay or just to visit the restaurant or even a drink, but i dont think the same way anymore. I was very disappointed and surprised by their problem solving and the customer service .

3-night trip

10/10 Exceptional

Aug 1, 2019

シャワーの位置がおかしい

1-night trip

10/10 Exceptional

Jul 14, 2019

Merveilleux séjour, idéalement situé au cœur de Shanghai

jean-baptiste, 6-night trip

10/10 Exceptional

Jul 8, 2019

Peaceful place

Nice boutique hotel, well located and in a calm and green courtyard. Few items were not totally satisfying for the standing: internet was very slow and we could not fill the bath

Etienne, 2-night trip

10/10 Exceptional

Jun 14, 2019

Hôtel très bien situé, calme, et bien décoré

Un hôtel très bien situé près du temple de Jingan, calme et aux chambres magnifiques. Attention à la marche entre le niveau du lit et la salle de bain, surtout si vous levez en pleine nuit. La climatisation souffle sur le lit et est un peu bruyante, cela peut gêner. Le staff ne parle en général pas très bien anglais, mais aide volontiers pour réserver une table dans un restaurant par exemple.

4-night trip

8/10 Very good

Jun 11, 2019

Lovely green space

Overall I love the URBN, this was my 3rd or 4th time at this hotel. The service in the restaurant/bar area is very slow. The breakfast doesnt seem as good as it used to be. Sunday brunch is great minus the slow service. Food took 45 minutes for an egg on toast. I love the green space at this hotel. Had a problem with the airconditioning in my room. The staff shifted me as soon as they could.

Christine, 5-night trip

10/10 Exceptional

May 14, 2019

Great rooms. Fantastic huge bathrooms with bathtubs. Great amenities and free bottled water provided. Heavenly beds and pillows. Great location. Beautiful sunlit courtyard for meals and relaxing. I would definitely recommend this hotel to anyone visiting Shanghai.

4-night trip

10/10 Exceptional

Apr 12, 2019

cool hotel/friendly staff/excellent breakfast

The hotel has done a great job at using recycled materials (wood, stone and suitcases). The beds are comfortable, the bathrooms are nice, and the staff is very helpful and friendly. Oh and the breakfasts? EXCELLENT :)

elizabeth, 3-night trip

10/10 Exceptional

Apr 10, 2019

Bra hotell med perfekt läge.

Lika bra som vanligt. Inte mycket att klaga på. Trevlig personal, bra kök, god och bra frukost med många val, rent och snyggt, ligger perfekt i stan för shopping och sevärdheter. Sköna sängar! Vi kommer tillbaka.

Kasper, 1-night trip

8/10 Very good

Apr 1, 2019

The hotel is fine . It is a boutique hotel and most of the guests are “ westerners “ . Breakfast was nice although a bit slow as it was a la carte . Room is reasonably clean . The only problem I faced was lack of door man . So when I arrived at midnight with a sleepy four year old , I had difficulty entering the hotel lobby ( 10 m walk ) with the kid and luggages Taxi is not allowed in . That was hard - hotel should have arrangement or a phone I can call . Same applies when I need a taxi .

6-night trip

10/10 Exceptional

Apr 1, 2019

Well locatedinJingan district close to many restaurants. Nice and spacious rooms. Lovely terrace for having a drink or lunch. Friendly staff, helpful and speaking good English. Lovely interior design

2-night trip

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