Good location, very nice rooms, but the ac was not cold enough and did not have an option to adjust so needless to say, we sweated through the night. The coffee is just an instant option which is disappointing for a hotel this class. An actual coffee machine would have been a great addition. Loved the water bottles you can refill. A word of warning, don’t expect a super friendly treatment. We were five minutes late for our airport transportation booking (which was 3 times more than a regular taxi fare) and got an attitude about it from the driver. Mind you, it was 4 am in the morning and no one was up needing the service. Also, the airport for 7 min away. So there was no need to make us feel bad for being 5 min late (FYI, I am traveling with children). Also, be aware, the location is on a busy road in Sofia where to get to most shopping you have to cross a rather complex route that doesn’t always look safe, car rides are also complicated as they will take you a long way before you get to Sofia Mall which you can literally see across the road from your window. Overall, a decent option, but if you need a place near the airport and easier access to shopping and friendlier faces, stay at the Novotel across the road.