6/10 Bueno
5 de nov de 2025
The most frustrating hotel, ever. Such a good vibe, lovely staff, ruined by weird rules, times, and a management that sucks the joy out of a stay. It could be such a good hotel. But it isn't. The area is quiet but that also means you need your hotel to provide services in the evening. Forget it. 7pm prompt, the pool shuts. 9.30pm prompt, everything else shuts down. Coming back from the city and need a soft drink or snack, forget it. There is a tiny 7-eleven in the MTR station a few minutes away but that is it. The upkeep is also struggling, painting and repair work is poor quality, the lifts become overwhelmed really easily so you can be delayed getting out or in to the hotel, the much lauded 'Arca Sky' bar does not exist anymore... the list is long. It COULD be and SHOULD be a great hotel. But the way it is run removes any joy or fun to be had. The staff apologised for many things and kept saying "sorry, we're a small hotel". It has over 150 rooms... at 10.30pm, after all the services are shut there are five people chatting at reception, 4 people behind the (closed) bar chatting, two people down at the ground level welcoming people and pressing the elevator buttons. But, can you get a refreshment or anything other than a soda or beer for extortianate money from behind the desk? No. Walk to the 7-eleven back at the MTR or get ripped off and pay $380 for a bottle of cheap wine or $4 for a Sprite. The management need to change as this place could be the best in HK. It isn't ATM
Mark
Mark, viaje en familia de 3 noches
Comentario de huésped verificado de Hoteles.com
