The general manager would seem sympathetic to guests, yet I saw her berating her employees on several occasions when she thought no guests were looking. Also, breakfast was sparse and there were few options. On the other hand, the staff were kind, considerate, caring, and professional with guests and with each other, despite the apparent lack of managerial support. The furniture and fixtures were older but well kept, the bed comfortable, but I would watch out for the gym equipment, it needs a major upgrade.