2/10 Mediocre
4 de oct de 2025
Checking into room was awkward. The hallway floor was coming up and was a safety hazard, food/ trash was overflowing from the outside trash can. When we walked in to room I stated my normal bed check-As I lifted the mattress small flat bugs was running everywhere on the wooden fram the mattress was laying on. I took pictures and attached to this review. Needless to say we evacuated the room quickly! This was one of the worst experiences. When I went to front desk to show and tell the older gentleman Terry what had happened he giggled. I said your room is infested and showed him the pictures and he proceeded to say that’s not bed bugs that’s roachs and continued to giggle about it! Mind you it was 3 in the morning and we now don’t have a place to rest. I ask for a refund and he quickly let me know they aren’t the ones who does that. I demanded for a receipt and he told me NO very rudely they don’t give receipts! He threatened me numerous times that he was going to call the police! I was so upset!
Wendy
Wendy, viaje en familia de 1 noche
Comentario de huésped verificado de Hoteles.com