When I was walking in the front lobby, the receptionist was also outside. She made a comment to the fact that just when she gets a moment, somebody else comes in. I first felt bad for disturbing her, but it's her job. When she got to the front desk, I thought she was talking to me, but she was actually on her cellphone via her ear piece, handed me my room key, and told me when breakfast was. My first impression was. "Wow, that was rude," but just went on my way. I went to my room that was assigned to me. When I opened the door, the room had not been cleaned. The beds unmade and bathroom not cleaned. I took a picture of the room and went back to the front desk. As I waited for the receptionist to finish her cellphone call, I told her I needed a new room secondary to the room assigned to me was not cleaned or made. I did not receive an apology nor did she seemed concerned. In fact, I had to show her my picture for her to assign me another room. She began complaining about getting good help. All I wanted was to get to a clean room and deal with someone who actually cared after I had driven for 5 hours to be with my daughter who was to have surgery. I work with pubic as well, and I know it's not easy, but this person was borderline disrespectful.