Pardon the pun, but there’s a lot to “unpack” here.
First, the room was not up to par. Only a single light operated in the room. The bathroom light worked fine but the main room was ridiculous. The hvac unit sounded like a small jet taking off. Finally, there was no hot water. In a Minneapolis hotel during December, the hot water was nonexistent. The television didn’t work for the first 3 hours we were there and required as maitenance person to come to my room to explain their service wasn’t working.
Secondly, the front counter couldn’t have been more curt or unfriendly. They weren’t helpful in the least. We checked our bags to attend an event and upon our return, they couldn’t locate our bags. Initially, they gave us someone else’s bags. When I complained that the tickets didn’t even match, the “Manager” opened the room and had me dig through to find our two backpacks.
Since I booked through Hotels.com, there was no sense in asking for any credit for the poor room as they wouldn’t even take my Bonvoy number since we used a third party.
This was a completely unacceptable experience and the room conditions as well as the service deficiencies need to be addressed. I would not only not recommend this location, I would go the extra mile to stop anyone I know from utilizing this Marriott location.