Pre booked and pre paid more than 4 months from date of travel. Not impressed when checking in, informed that an additional £100 needed to be authorized from my card which would be returned after room inspection on day of departure! Obviously no trust in the customer and I having staying in numerous hotels never experienced this before. Surely the hotel should have made this clear before a booking was taken. Later that evening, I discovered there was no heating in the room as the radiator was not working even though I was experiencing noisy pipes heating the rest of the hotel! Out for much of the following day, only returning late in day so didn't bring it to the hotels attention thinking they were not aware of the problem. However, on day of departure, when I had to request the receptionist to check my room in order to retrieve the extra £100 paid under protest, she was surprised I was in the room allocated. This was as she knew there was no heating and therefore I should not have been allocated it in the first place!! It seems to me there is a communication problem among staff to the detriment of the customer. On the positive front, bed was very comfortable and praise for the TV as unlike most hotels, provided all Freeview channels and Internet channels including You Tube.