2/10 Mediocre
27 de ago de 2025
Avoid - major refurbishment needed
There was a large red & brown stain on the carpet of our room which looked suspiciously like blood; this was supposedly one of the newer refurbished rooms. There were also stains all over the walls and a white substance on the phone receiver. Really disgusting. No robes in the cupboards (available to rent for £7!), no fridge, no room service menu. No aircon and the rooms get extremely hot in the day as they have skylights; so if you want to keep it cool the room must be entirely blacked out. Overall an unpleasant stay. The spa is just a tepid pool with dirty floors. Definitely not a 4* spa hotel as advertised. The standard of the bathrooms in particular is really poor - cleaner than the carpets; but equipment that looks about 20 years old. A dribbling shower and a bath with mdf peeling off the sides. If they upgraded the top floor rooms with aircon and refurbished the bathrooms this would be a much more pleasant experience - but it was overall unpleasant and oppressive. Small upside is that the family rooms are large - they would be ok in winter when you can keep the blinds open; but sitting in a blacked out hot dirty room is not our idea of a relaxing stay. We spent as much time as possible out of the hotel. We did complain about the disgusting carpets - no attempt was made to make it up or compensate us; although they did move us to a hotter room with a worse bathroom but newer carpet. All in all not recommended! The general vibe in the public areas was “Wetherspoons chic”
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Viaje en familia de 4 noches
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