I have to be honest, I have stayed in several Tru by Hilton properties over the years, but this one has to be the least clean, terrible smelling, and most outdated that I have stayed in to this date. In addition to this, there is such few parking spots that when we left early in the morning on the day of our checkout, several vehicles were just parked right in front of the front door.
For starters in the lobby and elevator, there is a terrible odor that smells almost musty. In our room, the AC unit was so loud that I could hardly hear my wife when I was speaking to her. We spent our first day checking out Rock City but needed to come back to the hotel to prepare for a wedding. When I asked if I could get new towels, I was told I couldn't because they were still washing them.. It was almost 2pm. I just walked into the laundry room and received them. While this hotel is fairly inexpensive for a Hilton property, it needs a TON of updates and I wouldn't recommend staying here unless you absolutely have to.