I never felt that I was in a Ritz it was more like a best western or ibis, very impersonal. First they gave me a room with the most horrible view I have ever seen, the roof of a mall, second, one day I leave the room at 10 30 am when I go back at 7 pm it wasn’t clean, what kind of hotel doesn’t check that? I had to ask for cleaning and go to the Bar. Third I ask for a taxi for baltimore the concierge was on a break, then she told to book an uber, I can do that by myself.