This hotel is a complete disappointment and nowhere near the standard of a true 5-star European hotel. The swimming pool was closed despite the weather being a warm 24 degrees, and the entire rooftop area was off-limits. You couldn’t even sit on a sunbed or visit the bar in that section.
There is absolutely no sense of privacy or exclusivity anywhere in the hotel. Before check-in, I received an email stating that, as an Expedia VIP, a bottle of wine would be waiting in my room—there was nothing. I had to ask at least three times, and in the end, I had to escalate the issue to Hotels.com. The worst part? The hotel lied to Hotels.com, claiming they had sent the bottle when they hadn’t.
The so-called spa experience is another joke—you have to ask the staff for permission to use the sauna or jacuzzi, as if it’s some kind of privilege rather than a basic facility. On top of that, their massage prices are a complete rip-off: €40 for just 30 minutes. Meanwhile, in Piraeus, you can get a 90-minute, high-quality massage for only €30.
The only positive thing about this hotel is the view from the breakfast area. Other than that, it’s an overpriced, poorly managed mess. Do yourself a favor and stay somewhere else!