2/10 Mediocre
8 de nov de 2025
A horrible experience. I arrived Thursday, waited 35 minutes for the valet attendant, who never showed. I then had to go inside to check-in and the front desk associate had to handle the valet and STILL charged me. Later that evening I returned after a day with family and the valet attendant said to just park out front because the attendant did not show up, so I said ok no problem. I then get into my room for the night and it was pretty chilly, so I turned the heat up and fell asleep. Shivering throughout the night, by morning the heat still never came on. I alerted the front desk, letting them know I would be gone for most of the day and hopefully it’s fixed before I return. Come back, heat is STILL not working. Tried to valet my car again, and after day two, someone was finally working, howeved this time said he cannot park the car because it is a Tesla and they “don’t know how to drive or what to do with those”. They did however refund my $140 valet, however the headache was annoying, but no problem. My room was still operating with no heat. The front desk attendant would leave for breaks, leaving lines of customers and no one attending the front. I spoke to a gentlemen named Liam (the most helpful) and he assured me that the hear would be fixed. They brought me a space heater! I then went to check out and he said “call Expedia to request a refund, we have approved it in our system”. I was thankful. Well what does Expedia say..”the hotel will not approve any refund”
Dwight
Dwight, viaje en familia de 4 noches
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