Hotels in Fernhurst

"Unfortunately we solely chose this hotel to enjoy the pool for our son’s first swim. We have a 2 month old and a 2 year old. Having previously stayed at the Grand in Eastbourne the pool temperature had been brilliant for young children and imagined this would be similar. When we got in the pool it felt very cool, I asked the staff member if the temp could be turned up and we were informed the boiler was broken. It was too cold for our 2 month old to safely enjoy. The next morning we returned with our 2 year old for a swim in a thermal swim outfit so she could stay in longer but the pool was even colder! Despite essentially having a wetsuit on she didn’t last long on the pool and we had to leave. It was really disappointing we weren’t notified of this in advance as we simply would not have spent the money on this stay without being able to use the pool. It was an early Mother’s Day treat for me and it was ruined a bit by this and the poor service we received at dinner (feedback sent separately). We had expected a lot more…"

"First class hotel "

"Great location right in the town centre, helpful and friendly staff. "

"Free on site parking, lovely food in the restaurant. Staff were very friendly. Could do with some water in the sauna and steam room area."

"Gorgeous hotel, great pool and very comfortable stay."

"Staff sre always friendly and helpful, espeically the management/regular team at reception. "

"Nice hotel, very practical and has everything you need. Had to pay for parking as we didn’t book directly. Staff ok - lady at bar lovely. Pool’s a bit tired too but great to have one. Weren’t allowed to buy from children’s menu unless we bought an adult meal - which seemed like a missed opportunity to make some money for the hotel. "

"The hotel is in DESPERATE need of refurbishment. It’s incredibly run-down. The carpets are in a state in the communal areas a bedrooms and the whole place just needs work - drafty windows, peeling paint, scruffy furniture. But the building is lovely, the rooms are spacious and they are SUPER welcoming of dogs. The fridge was missing from our room, and the swimming pool is also needing some work. The bar food is a lot of frozen stuff, and not very nice. Think Weatherspoons. Breakfast buffet is good though. So much potential there, grounds are wonderful. Location great. Just needs a good clean and decorating! "

"Loved my stay here . Everyone was kind caring and very professional . Loved all the little extra touches ,you can feel how this hotel are genuine and sincere in their approach to providing each hotel guest with a fabulous stay. Rooms very clean . Breakfast buffets excellent quality . Thank you to Guido Analyese and Lucy . See you again soon x"