Hotels in Masatepe

"Absolutely disappointing stay. From the moment we arrived, things were off. The room was not properly cleaned—there were visible stains, dust, and an overall musty smell that made it uncomfortable to even relax. To make matters worse, the rooms had mosquitoes, which made it nearly impossible to sleep. The staff was extremely unprofessional and came across as disrespectful. Instead of helping, they would mock or laugh at simple questions, which made the experience even more frustrating and uncomfortable. Parking is very limited, so be prepared to struggle if you have a car. Another major inconvenience is that you are not allowed to bring or order outside food because they force you to use their restaurant, which felt very restrictive. Be aware that they will also charge extra for toddlers over 3 years old, which was not clearly communicated upfront. On top of that, they will charge you if the sheets get stained—whether it’s blood or anything else—even if it’s a small or accidental stain, typically around $10–$20. The Wi-Fi was unreliable and barely worked, and many of the amenities advertised were either unavailable or poorly maintained. The bar was underwhelming and not well-stocked. At night, they shut all the lights down and there is no staff available—only a guard outside the gates—so if you need anything, you’re basically on your own. Overall, this place does not match what is advertised at all. I will not be returning and I would not recommend this hotel."

"Excellent airport hotel that covers everything I would ever need!"

"Excellent!!"

"A good place for quick visits or business trips requiring proximity to a hotel, a quiet area, and a hotel with basic amenities. Small but clean rooms and a safe area."

"Classic 4 star hotel. Not much in the area. Can’t walk to anything so you will need taxi to go get food as there’s not much offering in the restaurant. "

"Parking available always "

"This place has lots of good things and a few bad things that are easily fixed but they simply seem to go ignored. The good things are huge, spacious, clean rooms which can easily fit a family of five. 2 large queen beds in the main bedroom and a sofa bed in the Den. Good AC and Internet available, decent breakfast included, friendly and helpful staff and reasonable prices. The bad, which is easily fixable is water dispenser empty 2 days in a row, napkins in ice cream shop are hard to find, cheese served in breakfast some days and not on others. No curtains in my room during second stay, no lobby, no swimming pool. It would be nice to offer coffee to guests or to have drinks available for purchase so you don't leave the hotel. Minor things that would make the stay and value much better and easily fixable."

"The location is amazing. The hotel experience is superb"

"The hotel is well situated in front of a large shopping center with several restaurants and bars. The breakfast has both delicious international and nicaraguan cuisine. The staff is very well trained and attentive. Overall our stay was great. "