"We really wanted to love the charm of Cheeca.While the beds are comfortable and some staff are wonderful, the property feels like it's resting on its reputation. For the price, the maintenance issues and inconsistent policies make it feel more like a strong 3-star hotel than a 5-star resort.
The room had a persistent "humid" smell. The shower seals are broken, so the floor floods every time we shower. We also found the soundproofing poor—we could hear conversations from the room next door quite clearly. If you book here, I highly recommend requesting a newer Ocean-facing room to avoid these maintenance issues. The food is acceptable and the service was a rollercoaster.
A shoutout to Damian, who was fantastic with allergies and preferences, and the manager, Jimmy, who really tried to make things right.
General cleanliness at Atlantic's Edge was disappointing—we often saw food debris under tables that were supposedly "ready" for new guests. Also, when our bathroom flooded, we called the front desk for towels and a bath mat, but they never arrived. The Pool for kids is small (pics are misleading) and the staff can be strict and inconsistent. We were kicked out of the pool at 5:25PM because it was "closing," even though the posted rules said "Sunset" (which wasn't until 6:00 PM).
On top of our prepaid stay, the hotel initially placed a $1,400 incidental hold on our card. This was a mistake, and after I told them they later refunded it but it was a stressful surprise. "
