Hotels in Newbury

"First of all when we checked in, my husband was informed we'd been put in a "pet room." We did not ask for a pet room, and did not want one, but the hotel clerk said that was what we got. She gave my husband two coupons to use in the bar, restaurant, or gift shop. We immediately noticed a smell when entering the room. Then, a dog began barking down the hall. "What did we get ourselves into?" I wondered. I called the front desk several times before anyone answered. I asked how we could use the coupons in the restaurant if the restaurant was closed. "You can use them in the gift shop for snacks and such," the woman replied. My husband went to the gift shop which was actually the front desk area, and asked the woman why we were put in the pet area of the hotel when we had no pets. "You got what was left because you didn't book directly with us. You booked through Expedia, so you can either stay in what's left or leave," the woman said curtly. Our room smelled of wet dog; the hallway smelled, too. A dog would bark repeatedly whenever someone walked down the hall past it's door. The bathroom was old, with a large wet spot on the ceiling where the paint was bubbling. The towels had strange yellow stains like they'd been used to mop up dog urine. The sheets on the bed were rough, and the pillows were so hard and uncomfortable. It was terrible! I would NEVER recommend this hotel to anyone."

"Had to walk go to front desk to get items for kitchen, towels and toiletries. No staff available to deliver items to room. The breakfast was pretty basic. Will be booking somewhere else or an air b nb."

"Our stay at Spark was excellent! Entire hotel was spotless, smelled good, and the staff was some of the nicest I’ve experienced, and we travel frequently. Definitely stay here!"

"My room smelt like cigarettes and the shower floor wasn’t very clean at all. The pool and hot tub were gross"

"Just sleep"

"Dead bugs in the window and bathroom. Rust stains everywhere, pealing wall paper"

"Room was great! Staff friendly. Bed comfortable. But the walls are paper thin and most rooms have adjoining doors and we could hear every word and move by the people next door. Other than that it was a good stay!"

"it was nice but they did not have a pack and play or crib for my baby"

"No regular coffee in the room. For the sink, there was shampoo instead of hand wash to wash your hands. Very nice hotel."