"Subject: Request for Compensation – Stay at Grecotel Plaza Beach House
Dear Sir or Madam,
I am writing regarding our recent stay at the Grecotel Plaza Beach House in Rethymnon, from 6-11 august, during which we booked a “Petit Loft Maisonette” for 5 nights.
Unfortunately, the experience fell far short of the standards expected from an establishment of your reputation. Below is a summary of the main issues we encountered:
• First room: extremely noisy, located on a very busy street. It was impossible to sleep before 2 a.m., and we were woken up at 8:30 a.m. by honking buses — partly due to a trash bin left in the road by hotel staff.
• Room change request: I was initially told that no other rooms were available. However, after insisting, an alternative was suddenly found — proving that this claim was false.
• Second room: in unacceptable condition:
• View of an abandoned building and a parking lot
• Suspicious stains resembling vomit on and in front of the door. Only the floor was cleaned after I requested it; the door remained dirty.
• Severely damaged mattress, with visible mold and burn marks (photos available). This raises serious concerns about whether there had been a recent attempt to treat a bedbug infestation.
• Broken patio door in the children’s room, which did not lock and opened directly onto the parking lot — a significant safety risk.
• Meeting with the manager: I was told again that there were absolutely no other rooms available for 2 more nights."
