Hoteles en Vens

"We stayed in the L’Ecrin de Jade apartment ”luxury” chalet for 8 people a week. The service was extremely poor from the very start. Right after booking, they tried to pressure us through multiple calls and emails into cancelling our reservation with Hotels.com and booking directly with the hotel instead. The front desk was completely ignorant during the check in process, we all felt they were rude (maybe since we didn’t change our booking), they tried to charge us for cleaning that was included and the spa toiletries that were advertised as included were not, instead we were supplied with a combined ”hair and body wash” and nothing else. The worst was when the fire place glass exploded one morning (untouched), causing considerable danger to all of us in the chalet. Instead of apologising, they left glass shards all over the living room (even after cleaning) presented us with an invoice and suggested we commit insurance fraud by claiming it with our insurance. Definitely NOT worth the money, and a bad experience for our whole group. Chamonix is full of genuinely luxurious places to stay. This is not one of them. Save your money and your family’s safety."

"La habitación estaba limpia y el personal siempre estuvo atento a todo lo que les pedimos, el hotel muy bien ubicado. "

"Todo estuvo muy bien El Personal suuper amable Ubicación ideal"

"La habitación en buenas condiciones pero la calefacción un poco deficiente pero lo Más grave era el desayuno totalmente inadecuado "

"Hotel en perfecto estado, habitación cómoda, luminosa, un baño grande. La cama muy cómoda y las sábanas de muy buena calidad. El desayuno tipo buffet maravilloso. La atención en la recepción muy amable "

"Incredible hotel with an amazing spa. Would come back again. "

"El hotel está muy bien situado, el personal muy amable y atento y la cama muy cómoda"