Hotels in Ceiba

"Nice, welcoming staff. Hotel was a good location, nice pool and plenty of dining options on site. Free bike rental was also a nice perk to get to and from old San Juan "

"This place is paradise! Went here for a girls trip vacation and we had the best time! The pools, the beach, and hot tub all right there... perfection. "

"DO NOT STAY HERE!!! Worst CS ever. We booked 5 rooms for 2 nights before our Cruise & 5 rooms for 1 night after our Cruise. Got checked in for the 2 nights before our Cruise & the rooms stunk, were old & dirty. Breakfast was of coffee & juice, prepackaged cereal, prepackaged stale muffins, & dry tasteless croissants. Our nephew & his girlfriend were in the room (she was showering) & 2 guys entered their room using a keycard or somehow let themselves in; they said they were from housekeeping but the room had already been made up. On the morning of our check out I went down to ask if we could move all our luggage to one room since checkout was at 11:00 & we had until 2:00 before we were leaving for the Ship. We had 5 rooms & only wanted 1 room to store all our bags & have access to the shower. Was told NO. On our return from the Ship we checked in to the hotel at 4:00 check in time & told only 3 out of the 5 rooms were ready. No handicap accessible room which had been requested for hubby’s mother & their solution was to walk to a walgreens & buy a toilet seat riser. I asked for the manager’s name & they refused to give me the name of the manager also. We told them this whole experience was unacceptable & their answer was we ‘could go find another hotel.’ The next morning after showering & walking around the room packing I went to put my socks & shoes on & my feet were black from how dirty the floor was in our room. We spent $2613 staying there & this is how they treated us."

"Beware, the basic rooms have NO WINDOWS! It’s not indicated in Wikipedia or in their web site. And to make matters worse, the ventilation broke in the middle of the night so we felt like we slept in a dark stuffy closet. We tried to find another hotel but everywhere else was sold out. I raised this to the hotel and their response is that I should have been more careful while booking. "

"The room carpet NEEDS TO BE REPLACED. Also more Trash Cans "

"I absolutely loved my stay. It’s definitely in the top 10"

"Clean property "

"Yes... the ocean is visible you have to be specific that you want a Ocean room... the rooms are clean but the rooms need to be updated but over All it was a good experience "

"Staff is super kind, but the rooms leave a lot lacking "