Hotels in Tankerton

"Having stayed at this hotel twice already, the second one with the room being flooded and NO compensation offered, we reluctantly booked another stay. This was purely for it being in close proximity to our needs. We are a party of 4, which includes an elderly person in a wheelchair who is in their late nineties. When we booked our latest visit, we phoned to request a connecting room to the accessible room that we had booked. The other room that we booked was a Queen with sofa bed. The person at the hotel confirmed that an accessible room with a connecting room was reserved for us on the 4th floor. Upon checking in were shocked to hear that the accessible room and other room were in close proximity. When we queried that we had specifically booked and paid for the 2 connecting rooms, the receptionist went to speak to someone from reservations. Came back a while later confirming that we now had connecting rooms however on the 1st floor. We went to our rooms & found that the connecting room only had a Queen bed but no sofa bed. Went back to Reception (another person served us so we had to tell her the whole story again and she had to check with Reservations what had happened). Apparently the room reserved for us was occupied by someone the week before and they extended their stay for a week so they remained in same room!! We paid extra for a room that we didn’t get - we had to insist on a refund for the balance. Not acceptable! Room were dirty and extremely noisy. Poor service!!"

"We stayed here for one night, and never again! On the surface the hotel looks clean and modern. However, don't expect a good night's sleep. We had an air conditioning machine humming for most of the night which meant I could not sleep. The reception team said they couldn't move us as the other rooms had the same noise, which was apparently the water purifier and was only going to be noisy during 3-4am. This noise was continuous from 2am until 5:30! So clearly they tell you anything to fob you off. I spoke to the "manager" in the morning and asked about he refund. He agreed this was warranted and asked me to email the owner. Not heard anything back from them so will have to do a chargeback if I want to see any of my money back. Please don't waste your money staying here."

"The room was clean and large. Pillows were great but I felt the mattress could have been a better quality. The staff were helpful and prompt in serving the customers. The breakfast was adequate. I would have liked to see a larger variety of fresh fruit salad. the bar staff were helpful. This hotel is great value for the price and I would book again or recommend to friends."

"The room was clean but smelled very musty "

"First impressions were “oh, no!” Reception area seemed dark and claustrophobic and the long walk to the room was almost depressing. The room seemed pretty dated, but it was immaculately clean. The super king size bed was super comfortable, and despite being part of a busy pub/restaurant in was incredibly quiet. Bathroom was so clean it almost sparkled! The breakfast was made to order and really tasty. The walk into town was easy and leads through the park which is beautiful. Would happily stay again if in the area "

"The perfect spot to relax and unwind listening to the sounds of the sea. We treated ourselves to one of the balcony suites and were not disappointed. Margate is an interesting mix of old and new but there are lots of places to explore food wise. This is also my first visit to one of the Guesthouse hotels and I would be keen to try the others in the brand. The pantry was a nice idea although there were no plates for the cake, glasses for the drinks or jugs to get the fresh milk from the fridge. Parking is free after 6 outside the hotel but otherwise its quite expensive to park in the area. "

"A well presented, clean and comfortable room and very spacious. Would definitely recommend this hotel."

"Room was ok. * Could have been cleaner (cobwebs on the light shades) * No bottled water in the room. * Only two teabags / no biscuits (like other hotels) Breakfast was ok * Buffet service - limited selection / machine coffee Desk staff - friendly and helpful"

"Everything was 5 stars "