Hoteles en Zornheim

"La limpieza de la habitación, y el personal!"

"Dear NH Frankfurt Airport Team, I hope you are doing well. My name is Julio Luna Narváez, and I recently stayed at your hotel on January 31, 2026. I am writing to report that I was charged twice for the same stay. When I checked in, the staff member informed me that they would only take a copy of my debit card. However, my bank records show two separate charges from your hotel: COP 467,493.52 on January 31, 2026 at 17:28 Colombian time zone COP 536,301.70 on February 1, 2026 at 03:10 Colombian time zone Both payments were processed using my Bancolombia debit card ending in *9127. This appears to be an error, as I only authorized one payment for my stay. I kindly request your assistance in reviewing this matter and issuing a refund of the duplicated charge (Number 1) as soon as possible. For your reference, I have attached screenshots of both transactions. Thank you very much for your prompt help. Please let me know if you need any additional information from my side. Regards, Julio César Luna IT Consultant Governance - Quality Assurance B. Braun Business Services SAS. Cali, Colombia"

"La habitacion muy descuidada y no la limpiaron ningun dia. Un dia pedi que la limpiaran y solo pusieron el cubrecama encima y dejaron todo lo demas igual y ni si quiera limpiaron los cestos de basura del baño y de la habitacion. Nunca me habia pasado algo asi"

"Normal"

"Limpia"

"La habitacion perfecta, y el personal del restaurante super amable"

"Muy bueno"

"Excelente servicio "

"Yo pedí 2 camas, sin imaginarme que eran camas de 80cm, muy pequeñas, y el edredón era muy justo, pase frio toda la noche, una pena no poder descansar, pues ese era el motivo de coger la noche de hotel"