Hotels in Swilland

"The hole stay was horrendous from staff to room I would not recommend cob webs hair in shower Staff were really unhelpful my experience was not good compared to other places Iv stay in Felixstowe the only part what was the price however i understand why now poorly maintained"

"Helpful staff. Great location."

"Lovely location. Room well equipped and clean. Breakfast excellent as were all the staff."

"Lovely room, lovely staff and lovely grounds! I will be back."

"Stay and hotel fine , staff very friendly and helpful . Bathroom a little cramped"

"I had an extremely poor experience at easyHotel Ipswich and would not stay here again. Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival. We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that my message hadn’t even been read. This lack of communication caused immediate issues. I had to book an additional room for the following night so my daughter could have her own space, but she was then unable to check in without me being present, which created unnecessary stress. We were also travelling with a disabled guest, and the parking was a long distance away, which was completely unsuitable. The service was poor throughout. The coffee machine was out of order in the morning, and when I asked about a refund for the rooms due to the issues, I was met with a receptionist who had a very rude and dismissive attitude. I was also surprised to learn that rooms are not cleaned during your stay, which is not clearly communicated and not what I would expect. Due to all of the above, we checked out early (less than 24 hours after arrival) and had to find alternative accommodation. Overall, this was a very disappointing stay and poor value for money. I am currently pursuing a refund"

"Hotel isn’t in the most central of areas and no real restaurants too close but it is clean, breakfast was good and staff friendly "

"Location very good"

"Lovely main meals and breakfast. Staff were very helpful and polite. Very quick service considering they were short staffed due to illness."